Privacy Policy

Last Updated: November 29, 2025

1. Introduction

Factured, LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Factured application (the “Service”). This policy applies to information collected through our mobile application, website, and any related services.

By using the Service, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use the Service.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

Account Information: Email address, name, company name, phone number, and business address
Profile Information: Company logo, brand color preferences, and professional contact details
Authentication Data: Encrypted passwords and authentication tokens

2.2 Equipment and Usage Data

Equipment Information: Serial numbers, model numbers, manufacturer names, equipment types, and specifications
Search History: Records of equipment lookups, dates searched, and selected parameters
Reports: Generated equipment reports and related metadata
User Preferences: Settings, display preferences, and customization choices

2.3 Technical and Device Information

Device Information: Device type, operating system, browser type, and mobile device identifiers
Usage Data: App interactions, features used, session duration, and performance data
Location Data: Zip code for rebate information (not precise GPS location)
Camera Access: Camera images for serial number scanning (processed locally and not stored)
Log Data: IP addresses, access times, error logs, and diagnostic information

2.4 Information from Third Parties

We may receive information from third-party sources, including manufacturer databases, recall databases (CPSC), and equipment specification databases to provide accurate equipment information.

3. How We Use Your Information

We use your information to:

Provide, operate, and maintain the Service
Create and manage your account
Decode serial numbers and provide equipment information
Generate and store equipment reports
Send recall alerts and safety notifications
Provide customer support and respond to inquiries
Analyze usage patterns and improve the Service
Send administrative information, updates, and security alerts
Prevent fraud, abuse, and security threats
Comply with legal obligations
Develop new features and services

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

Consent: You have given clear consent for specific processing purposes
Contract: Processing is necessary to fulfill our contract with you
Legal Obligation: Processing is necessary to comply with legal requirements
Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving the Service

5. Information Sharing and Disclosure

5.1 We Share Information With:

Service Providers: Cloud hosting (Supabase), analytics services, and customer support tools
Safety Organizations: Recall information from CPSC and manufacturer recall databases
Business Transfers: In connection with mergers, acquisitions, or asset sales
Legal Requirements: When required by law, court order, or governmental authority
Protection of Rights: To protect our rights, property, safety, or that of our users

5.2 We Do NOT:

Sell your personal information to third parties
Share your equipment data with manufacturers without consent
Use your data for marketing purposes without your explicit consent
Share your precise location information

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

Industry-standard encryption for data in transit (TLS/SSL)
Encryption of sensitive data at rest
Secure authentication and password protection
Regular security assessments and updates
Access controls and authentication requirements
Secure cloud infrastructure with Supabase

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Account information is retained while your account is active. Search history and reports are retained to provide historical records. You may request deletion of your data at any time by contacting us.

8. Your Privacy Rights

8.1 All Users

You have the right to:

Access your personal information
Update or correct your information
Delete your account and associated data
Export your data
Opt-out of marketing communications
Request information about data we hold about you

8.2 California Residents (CCPA)

California residents have additional rights:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information (we do not sell data)
Right to deletion of personal information
Right to non-discrimination for exercising privacy rights

8.3 EEA Residents (GDPR)

EEA residents have additional rights:

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in Section 14.

9. Children’s Privacy

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, we transfer your data to the United States and process it there. By using the Service, you consent to this transfer.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information:

Session Cookies: To maintain your login session
Preference Cookies: To remember your settings and preferences
Security Cookies: For authentication and security purposes
Analytics Cookies: To understand how users interact with the Service

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, some portions of the Service may not function properly.

12. Third-Party Links

Our Service may contain links to third-party websites, including manufacturer websites and recall databases. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. For significant changes, we will provide prominent notice or obtain your consent as required by law. Your continued use of the Service after changes constitute acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Factured, LLC

Privacy Officer

1224 NE Walnut St. #125, Roseburg, OR 97470

Email: support@factured.io

We will respond to your request within 30 days (or as required by applicable law).

15. App Store Specific Information

15.1 Apple App Store

For iOS users, this app complies with Apple’s App Store Privacy Requirements. Data collected is used solely for the purposes described in this policy. We do not collect data for purposes not disclosed to users.

15.2 Google Play Store

For Android users, this app complies with Google Play’s User Data Policy. We are transparent about data collection and usage. Personal and sensitive user data is handled securely and in accordance with this policy.